We’re looking for kind, supportive, and all-around friendly individuals to join our support team!
We get a decent amount of support questions from our customers & the amazing growing community.
In general, people write & ask for support because they are frustrated & confused. As a support person, it’s your responsibility to understand what they’re saying, listen to their concerns, and help them with empathy.
- Answering our customer’s support queries via our support ticket system.
- Answering questions about our products, services & others via our social media, YouTube comments.
- In support, it’s often the case where you need to explain a technical concept to someone who isn’t technical at all; explaining this in an easy to understand way.
- Answering in Bangla is primary. English is secondary & can be used where necessary. But all primary messages will be in Bangla text as most of our customers & community members are Bengali speakers.
You’ll be making a real difference to real people’s personal & work life. All in all, you’ll be creating an excellent support experience among our customers & the community (non-customers).
We don’t expect you to be an expert in everything in advance. You can always learn/research the asked issues if you’re not sure, then find a solution & help the support seeker in a friendly manner.
Knowing uses of the below softwares are essential for this position.
- WordPress
- WooCommerce
- Web Hosting
Job type: Full-time
Job location: Remote (work from anywhere)
Working hours: 12PM – 8PM